Return & Refund Policy
At Diroon.com, we value our customers and aim to provide a straightforward shopping experience. Please review the following policy for information about returns, refunds, exchanges, and order cancellations.
Return Eligibility
You may request a return within 30 days of delivery if the item meets the applicable return requirements.
Eligible returns may include:
- Items that arrived damaged or defective.
- Items that are incorrect or do not match the order placed.
- Unused items in their original condition and packaging, when applicable.
- Products that are expired upon delivery or have only a short period remaining before expiration.
- Other eligible returns permitted under this policy.
To request a return, customers must provide proof of purchase, such as an order number or receipt.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, expired, or incorrect:
- Products that have been opened, used, or altered after delivery.
- Items damaged due to misuse, improper handling, or customer actions after delivery.
- Products returned without original packaging when the original packaging is required.
- Items that do not meet the return conditions described in this policy.
How to Request a Return
Please contact our customer support team before sending any item back.
When requesting a return, please provide:
- Your order number
- Your name
- A brief description of the reason for the return
- Photos of the item, when applicable
Email: info@diroon.com
Our team will review your request and, if approved, provide return instructions. Please do not send an item to us before receiving return instructions.
Return Shipping Information
If a return is required due to an error on our part, such as receiving an incorrect, damaged, defective, or expired item, Diroon.com will cover the applicable return shipping costs.
For other eligible returns, the customer may be responsible for the return shipping expenses unless otherwise stated.
Original shipping charges are generally non-refundable unless the return is due to an error on our part.
Refund Processing
Once a returned item is received and inspected, we will notify you of the status of your refund.
If the refund is approved, the applicable amount will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account after the refund has been processed. The actual timeframe may vary depending on your bank or payment provider.
Exchanges
If you receive a damaged, defective, expired, or incorrect item, we may offer a replacement when the requested item is available.
If a replacement is not available, an eligible refund may be provided in accordance with this policy.
Damaged or Incorrect Orders
If your order arrives damaged, defective, expired, or you receive an incorrect item, please contact us within 7 days of delivery so we can review the issue and assist you.
Photos or other relevant information may be requested to help us evaluate the issue.
Order Cancellations
Customers may request cancellation before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. If the order is eligible for return after delivery, the customer may request a return in accordance with this policy.
Return Conditions
Approved returns should be sent according to the return instructions provided by Diroon.com.
Items should be returned in the condition required under this policy. We may be unable to approve a return if the item has been used, altered, damaged after delivery, or otherwise does not meet the applicable return requirements.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us.
Contact Information
Website: Diroon.com
Email: info@diroon.com
Phone: +1 (929) 441-6240
Business Address:
2354 Pitkin Ave, Brooklyn, NY 11207, United States
Customer Support Hours (Pacific Standard Time – PST)
Monday – Friday: 10:00 AM – 6:00 PM (PST)
Saturday: Limited support via email
Sunday & U.S. Public Holidays: Closed