Shipping Policy
Thank you for shopping with Diroon.com. We are committed to processing and delivering your orders as efficiently as possible. Please review the following shipping information before placing your order.
Order Processing
- Orders are generally processed within 0–1 business days after successful payment confirmation.
- Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
- During periods of high order volume, processing may take slightly longer than usual. If a significant delay is expected, we will make reasonable efforts to notify you by email.
Shipping Destinations
We currently offer shipping to addresses within the United States. International shipping is not available at this time.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery timeframe is:
- Standard Shipping: 3–5 business days
Delivery estimates are provided for informational purposes and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, seasonal shipping volume, or other circumstances beyond our control.
Shipping Charges
We offer free standard shipping on orders within the United States. Customers will not be charged standard shipping fees for qualifying orders. Any applicable taxes are calculated and displayed at checkout in accordance with applicable tax regulations.
Delivery & Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with available tracking information. You can use the tracking information to monitor the progress of your shipment through the applicable carrier.
Split Shipments
In some cases, items from the same order may be shipped separately based on product availability, fulfillment location, or shipping requirements. If your order is shipped in multiple packages, separate tracking information may be provided for each shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at info@diroon.com. We will make reasonable efforts to update the address before the order is shipped; however, address changes cannot be guaranteed after an order has been processed or shipped.
Diroon.com is not responsible for delivery delays, misdelivery, or other shipping issues resulting from incorrect or incomplete information provided by the customer.
Order Cancellation
Customers may request an order cancellation by contacting our customer support team as soon as possible after placing the order.
Cancellation requests depend on the order’s processing and shipping status. Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may be subject to our Return & Refund Policy.
Delivery Delays
Although we work to meet the estimated delivery timeframe, unexpected delays may occasionally occur due to circumstances such as:
- Severe weather conditions
- Carrier transportation or operational delays
- High shipping volume
- Natural disasters
- Other unforeseen circumstances beyond our control
We appreciate your patience and understanding when unexpected delivery delays occur.
Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible after delivery and provide relevant details or photos when available.
If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer support team. We will review the available tracking information and, when appropriate, work with the shipping carrier to investigate the shipment and assist with the next steps.
Customer Shipping Responsibilities
Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.
Please review your shipping details carefully before completing your purchase. Diroon.com cannot be held responsible for delivery delays, misdelivery, or other shipping issues caused by incorrect or incomplete information provided by the customer.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Contact Information
Website: Diroon.com
Email: info@diroon.com
Phone: +1 (929) 441-6240
Business Address:
2354 Pitkin Ave, Brooklyn, NY 11207, United States
Customer Support Hours (Pacific Standard Time – PST)
Monday – Friday: 10:00 AM – 6:00 PM (PST)
Saturday: Limited support via email
Sunday & U.S. Public Holidays: Closed